Background
Lowell Financial Ltd is the leading UK debt purchase and credit management company. Specialising in the purchase of debt portfolios from major UK businesses and then helping customers become debt free with Lowell.
Lowell provides tailored solutions to both consumers and businesses, helping to resolve financial situations through flexible and affordable repayment options. Operating across multiple sectors, including utilities, telecommunications, retail, and financial services.
Lowell’s mission is to `help credit work better for all` customers manage their debts in a way that’s sustainable, offering convenient payment solutions and ensuring that each customer achieves good outcomes throughout the process. They aim to make managing outstanding debts simpler, more transparent, and more accessible for their customers, with an emphasis on helping customers become debt free with Lowell.
The challenge
With a diverse customer base and varying payment preferences, Lowell needed a secure and convenient payment solution that would allow customers to make repayments quickly and easily, without the barriers of complex registration processes or digital-only access.
The result
Since the partnership began in September 2004, allpay has processed over 3.1 million transactions for Lowell, with a total transaction value exceeding £36.5 million. These figures highlight the reliability and effectiveness of allpay’s payment solutions in supporting Lowell’s commitment to customer-centric debt management.
By providing secure, accessible, and efficient payment options, allpay continues to empower Lowell with the tools needed to improve customer engagement and recovery rates.
“Working with allpay has enabled us to offer a seamless and convenient payment experience to our customers. Their extensive payment network and reliable service have been instrumental in helping us improve accessibility and engagement, ensuring that our customers have flexible options to manage their repayments.” – Nick Giltrow, Customer Journey Manager, Lowell Financial Ltd.