Phone and Text

Explore the simplicity of our automated Telephone Payments system, leveraging Interactive Voice Response (IVR) technology. This solution grants your customers the flexibility to make bill payments 24/7 using just their debit/credit card and allpay reference number. Our PCI-DSS compliant system directs calls to our approved automated Telephone Payment system, reducing compliance costs and complexity to SAQ-A level.

Senior woman with credit card talking by telephone at home

Features

  • Simple requirements: Customers only need an allpay swipecard/payment reference number (PRN) and their debit/credit card.
  • IVR line call support: Connect with our in-house Client Services team for payment assistance during opening hours.
  • Customised IVR: Enjoy a personalised experience with branded opening and closing messages, and tailored issue support to efficiently route calls.
  • 24/7 availability: Access our service at any time, 365 days a year.

Benefits

  • PCI DSS Compliance: Take payments while ensuring adherence to PCI DSS standards.
  • Reduced call centre traffic: Streamline traffic through your organisation’s call centre.
  • No additional software/hardware: Experience the convenience with no extra software or hardware requirements.
  • Next-day transactional data: Access all transactional data the next working day for easy reconciliation.
  • Simple process: Guiding customers step-by-step without the need for prior registration.

Text payments

Enhance flexibility with our secure Text Payments service, allowing customers to pay bills via text message. With a UK-registered mobile phone, a valid allpay reference number, and a current debit or credit card, customers can register online and make payments anytime, anywhere. Simply text a code and the desired amount to a designated number, harmonising seamlessly with all other allpay payment methods, available 24/7.

Short customer registration

Add PRN & Payment card

Text ‘PAY’ followed by the unique code and your amount to 81025

Text payments

Enhance flexibility with our secure Text Payments service, allowing customers to pay bills via text message. With a UK-registered mobile phone, a valid allpay reference number, and a current debit or credit card, customers can register online and make payments anytime, anywhere. Simply text a code and the desired amount to a designated number, harmonising seamlessly with all other allpay payment methods, available 24/7.

Short customer registration

Add PRN & Payment card

Text ‘PAY’ followed by the unique code and your amount to 81025

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