Last week, allpay teamed up with the Global Leader in securing sensitive data in contact centres, Eckoh to discuss a critical topic for today’s public sector contact centres: safeguarding phone-based payments in an evolving digital landscape. The webinar, led by Card Acceptance Product Manager, Ellie Morris (allpay) and Head of Product, Ashley Burton (Eckoh), delved into the challenges of maintaining compliance with PCI DSS 4.0 and ensuring secure payment environments, especially as hybrid and home-working models are now the norm.
Key highlights:
Introduction to PCI DSS 4.0: With the release of version 4.0, organisations must adapt to stricter compliance requirements. The update introduces a significant increase in both the resources and evidence needed for compliance audits, reflecting the growing threat landscape.
Challenges of Hybrid Working: As more agents work remotely, consumers are increasingly concerned about the security of their personal data. With 53% of consumers uncomfortable sharing payment details with home-based agents, the need for robust security solutions is clear.
Cloud Migration: Moving to the cloud offers flexibility but also introduces risks. Public sector organisations must be diligent about understanding shared responsibility models and ensuring post-migration security.
Real-World Impact: Organisations that fail to safeguard customer data face a potential loss of trust and significant financial consequences. With 26% of consumers stating they wouldn’t use a company again if they suspected insecure environments, proactive security measures are essential.
The allpay and Eckoh Partnership: Together, allpay and Eckoh provide secure, seamless payment solutions grounded in industry-leading security standards. Whether through call masking technology or multi-channel payment integrations, the partnership aims to protect customers while enhancing their payment experience.
If you missed the webinar, you can revisit the conversation via the recording, which can be accessed here, or you can catch up with a member of the team by booking a meeting here.
